Systems/Application Support Engineer

Minsk, Belarus

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Systems/Application Support Engineer for Minsk office to make the team even stronger.

ABOUT THE CUSTOMER


Our client is an ISV customer from Silicon Valley, with true “startup” spirit within the team, and Google-like approach to work. They provide the same services as Dropbox does, but with much more enhanced security, seamless and automatic access to documents, files, and shared folders and many other great features Dropbox does not have. For example, it’s file distribution to a mobile workforce, real-time document back-up and continuous availability, and secure large files sending and FTP replacement.

Responsibilities

  • Prepare and perform application configuration changes (including all components);
  • Application component installation, configuration, upgrade and tuning including monitoring and performance metrics definition (components like Apigee, Redis, Memcache, IRM);
  • Analyze hardware requirements of new and existing application components, propose and implement infrastructure changes and improvements;
  • Day-to-day application components maintenance tasks including log analyze, incident troubleshooting and resolution;
  • Work with DevOps team to keep Prod configuration in sync with other environments;
  • Automate manual repeatable workarounds;
  • Participate into new service components onboarding;
  • Communicate with vendors of used software products and tools;
  • Production issues troubleshooting and resolution, root cause analysis.

Requirements

  • Systems administrator background;
  • Solid hands-on experience with various server operating systems (both MS Windows and Linux families) and standard software commonly used on both platforms;
  • Basic experience as an Application Engineer (.NET, Scala and/or Java);
  • Basic knowledge of T-SQL (primary focus – select queries);
  • Experience with monitoring systems (like Zabbix, NewRelic);
  • Scripting language (PowerShell and/or Bash/Python);
  • Basic network/bare metal server’s diagnostic knowledge;
  • Solid knowledge of cloud and bare metal server’s infrastructure;
  • Knowledge of the following products and tools: Redis, Memcache, HA proxy, IIS, MS SQL (installation & configuration);
  • Experience with log analysis tools (Splunk, Kibana);
  • Experience with CCM concepts and tools (SaltStack is preferable).

Nice to have

  • Knowledge of the following products and tools: Apigee, EMC IRM.

We offer

  • Experience exchange with colleagues all around the world;
  • Competitive compensation depending on experience and skills;
  • Regular assessments and salary reviews;
  • Social package – medical care, sports, family care;
  • Free English classes;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Flexible working schedule;
  • Corporate and social events.

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