Delivery Manager

Amsterdam, Netherlands

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Delivery Manager for our Amsterdam office to make our team even stronger.

Responsibilities

  • Coordinate the preparation of customer proposals and statements of work;
  • Participate in new business development;
  • Deliver customer projects successfully;
  • Manage customer expectations and relationship;
  • Ensure that projects are delivered in line with EPAM process and methodologies;
  • Address customer issues during an engagement in cooperation with the Account Manager;
  • Make sure that the customer executes their responsibilities on the engagements;
  • Identify and manage engagement risks and flag major issues early;
  • Participate in overall project management, time estimation and resource scheduling;
  • Prepare engagement revenue and resource forecasts;
  • Prepare engagement timesheets and billing information;
  • Prepare the weekly/monthly engagement reports;
  • Prepare estimations on time frames, quality and quantity of resources required to successfully implement projects; develop project plan incorporating all project variables;
  • Establish criteria concerning deliverability, performance, maintenance, design and costs;
  • Assist in analyzing client processes through needs analysis and recommending new business models, workflows, or innovative solutions;
  • Contribute to and manage engagement and process improvements;
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences;
  • Occasional mentoring of peers, including making sure that the offshore and onsite project team undertakes their duties effectively;
  • Travel to client sites as needed.

Requirements

  • Minimum of a Bachelor’s Degree, MBA or equivalent business experience is preferred;
  • Senior account/engagement management experience in E-Commerce as well as managing and working with offshore teams (preferably Eastern Europe);
  • 5-10 years’ experience working in consulting or outsourcing account/delivery management;
  • Strong understanding of software development;
  • 5+ years’ project management experience;
  • Ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines;
  • Strong experience working with distributed teams on client side;
  • Excellent communication, presentation, and planning skills are necessary;
  • Exceptional organizational, leadership and stakeholder management skills;
  • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, able to work in a fast-paced work environment.

We offer

  • Competitive compensation depending on experience and skills;
  • Regular assessments and salary reviews;
  • Opportunities for personal and professional growth;
  • Friendly team and enjoyable working environment;
  • Flexible working schedule enables work life balance;
  • Regular corporate and social events.

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