Director, Account Management Hyderabad, India
Director, Account Management Description
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are looking for a proficient Engagement Manager.
In this role, you will cultivate and strengthen client relationships while driving new business initiatives. This position is perfect for someone eager to make a significant impact within the organization and the life sciences sector.
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Responsibilities
- Develop and implement comprehensive account strategies to achieve business objectives
- Conduct regular account reviews to assess performance and identify growth opportunities
- Collaborate with cross-functional teams to align account plans with overall business strategy
- Analyze market trends and client needs to develop tailored business strategies
- Identify and pursue new business opportunities within existing accounts
- Monitor and report on account performance, providing insights and recommendations for improvement
- Build and maintain strong, long-lasting client relationships
- Serve as the primary point of contact for key accounts, addressing client needs and concerns promptly
- Ensure client satisfaction by delivering exceptional service and support
- Lead and mentor a team of account executives, fostering a collaborative and high-performance culture
- Provide guidance and support to team members, helping them achieve their professional goals
- Drive team initiatives to enhance client engagement and account growth
- Utilize industry knowledge to understand client challenges and provide relevant solutions
- Stay updated on the latest trends and developments in the life sciences sector
- Lead contract negotiations with clients, ensuring favorable terms and conditions
- Resolve conflicts and disputes effectively, maintaining positive client relationships
Requirements
- 15+ years of experience in account management
- Proven leadership experience in a managerial role
- Demonstrated participation in large-scale projects
- Knowledge of life sciences industry
- Skills in account strategy and planning
- Expertise in client relationship management
- Proficiency in business strategy development
- Capability to negotiate favorable terms and conditions
- Fluency in English
We offer
- Opportunity to work on technical challenges that may impact across geographies
- Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
- Opportunity to share your ideas on international platforms
- Sponsored Tech Talks & Hackathons
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate to any EPAM office for short and long-term projects
- Focused individual development
- Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Flexible benefits
- Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
