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Cloud Support QA Specialist (Infrastructure & Network - JA, EN) Japan

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Cloud Support QA Specialist (Infrastructure & Network - JA, EN) Description

Job #: 78758
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


We are looking a Cloud Support QA Specialist (Infrastructure & Network) to make our team even stronger.

EPAM Systems provides 24/7 support service for users of a major Cloud platform. Support team is distributed between multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Tokyo, Japan.

We Value


Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.

Responsibilities

  • Provide quality check support to team members using Cloud Platform products, Cloud infrastructures including VMs, Kuberentes, Network and related services
  • Provide technical assistance and support as part of a global 24x7-support organization
  • Work closely with engineers and product managers to improve case handling skills of team members
  • Document issues related to case handling and provide coaching to team members
  • Identify issues and work with internal support teams to implement effective solutions

Requirements

  • 5+ years’ experience fully as either QA or cloud based infrastructure services
  • Understanding Cloud technology such as AWS, Google Cloud, Azure
  • Strong research, analytical and problem-solving skills
  • Familiar with REST API, Git and machine learning framework such as scikit-learn
  • Familiar with Infrastructure as a service and virtual infrastructure concepts
  • Firm understanding of Cloud network environment and relevant services
  • Business level English skill (B2+)
  • Japanese Native Level or JLPT N1 Language skills

Nice to have

  • Experience with Kubernetes architectures, technologies and solutions
  • Experience with Virtual machines
  • Experience with ISTIO
  • Experience with development in Cloud environment (DEV OPS)
  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with PaaS and IaaS technologies

We offer

  • Unique opportunity to work for challenging projects in a multinational team
  • Competitive compensation depending on experience and skills
  • Regular assessments and salary reviews
  • Free English classes and unlimited self-service trainings
  • Friendly team and creative atmosphere
  • Flexible working schedule
  • Corporate and social events

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