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Genesys Engineer Zurich, Switzerland

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Genesys Engineer Description

Job #: 77679
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting, and design capabilities; and unique ‘Engineering DNA,’ EPAM’s globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education and health platforms that connect people, optimize experiences, and improve people’s lives. In 2021, EPAM was added to the S&P 500 and included among the list of Forbes Global 2000 companies.

Selected by Newsweek as a 2021 Most Loved Workplace, EPAM’s global multi-disciplinary teams serve customers in more than 45 countries across five continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked as the top IT services company on Fortune’s 100 Fastest-Growing Companies list for the last three consecutive years. EPAM is also listed among Ad Age’s top 25 World’s Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest-Growing Firm.


We are looking for a Genesys Engineer to join our growing team in Zürich, Switzerland! You will work alongside a dynamic group of developers, engineers, and testers to solve complex problems and deliver impactful tech solutions for a longstanding banking client of EPAM.

Here at EPAM, we recognize that our people are the source of our success! We are committed to creating programs and pathways that help EPAMers achieve their goals. If you are looking for a company where you can truly thrive, you should consider a career with EPAM and connect with a recruiter today! We look forward to receiving your application!

What You’ll Do

  • Configuration, integration of Genesys voice platform
  • Creating technical specification documents
  • Developing source code
  • Preparing unit test
  • Preparing Integration test plans and release management
  • Responsible for system integrations
  • Maintenance, and support of contact center components
  • Historical and Real Time Reporting


  • A broad knowledge of the Genesys solution landscape with deep technical skills
  • Excellent experience in how-to integrate Genesys into large and global enterprise environments, including infrastructure projects such as telephony system replacement
  • UNIX/ LINUX system administration know-how
  • Dedication to get in touch with IT technology (servers, databases, files)
  • Strong analytical, problem-solving and synthesizing skills (you know how to figure things out)
  • The ability to organize tasks and next steps
  • DevOps experience as an advantage, but not the must
  • SME with 3-5 years of experience with Genesys Engage on-prem
  • Genesys version 8.x knowledge
  • Genesys SIP Server and GVP knowledge. Integration with Cisco TServer experience is a plus IRD Routing Strategy development for Voice or async channels such as email
  • eServices and/or iWD knowledge
  • Genesys Orchestration Server, Genesys Rules Engine knowledge
  • Workspace Desktop Edition and Workforce Optimization konwledge
  • Java, J2EE knowledge
  • UNIX/ LINUX system administration knowledge
  • University degree in computer science, math, physics, engineering or a related field
  • Good understanding of architecture and design solutions
  • Understanding of security principles
  • Understanding of networks and communications platforms

We offer

  • Competitive compensation depending on experience and skills
  • Knowledge-sharing across EPAM's global Tech Communities
  • Unlimited access to LinkedIn learning solutions
  • Relocation support as per EPAM relocation policies
  • EPAM Community with regular corporate and social events
  • Career growth, performance and compensation reviews
  • EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)


  • Please note that any offers will be subject to appropriate background checks
  • We do not accept CVs from recruiting or staffing agencies
  • For this position, we are able to consider applications from the following:
    • Swiss nationals
    • EU/EFTA nationals
    • Third-country nationals based in Switzerland with an appropriate work permit
    • Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied

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