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Cloud Support Engineer (Network - JA) Japan

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Cloud Support Engineer (Network - JA) Description

Job #: 68601
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Minato-ku, Tokyo, Japan. As a Cloud Support Engineer / Networking Specialist, you will provide support for Cloud technologies such as Cloud DNS, Virtual Private Cloud, Cloud Load Balancing, Cloud NAT and others.

We Value

Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.


  • Provide technical assistance and support as part of a global 24x7-support organization. Agents must be willing to work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
  • Resolve end-users' technical issues
  • Help companies create their applications and programs
  • Advise the best solutions to meet user objectives
  • Follow notification and escalation procedures
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Trainings and meetings with client


  • Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
  • Familiar with web protocols (HTTP, HTTPS, TLS/SSL, DNS, etc.)
  • TCP/IP networking protocol knowledge, troubleshooting of reachability, latency and throughput issues (TCP/IP, BGP, OSPF or IS-IS, IPv4/IPv6, VPN, NAT, ICMP, Ethernet switch or router configurations, etc.)
  • Ability to read and understand code to reproduce customer problems
  • Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting (Python/PHP/R) languages
  • Operating system knowledge of installation and configuration on Linux and Windows
  • Native or Fluent Japanese (JLPT) communication
  • Business level English (B1+ and higher according to the CEFR, or 750 and higher points on TOEIC)

Nice to have

  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with PaaS, and IaaS technologies, Cloud Computing, Kubernetes cluster management
  • Familiarity with level 7 and level 3 load balancers
  • Familiarity with common networking troubleshooting tools (traceroute, iperf, tcp route)
  • Background in ISP

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

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