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IT Support Analyst with German Wroclaw, Poland

IT Support Analyst with German Description

Job #: 65803
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


Are you passionate about technology?
Do you want to grow and become the part of the global support team?

Currently we are looking for a IT Support Analyst with German for our Wroclaw office.

ABOUT THE PROJECT


Our client is one of the largest investment banks in the world.

Responsibilities

  • Wants to develop within IT or looking for opportunities in this area, especially end user service division
  • Will be able to log, update and resolve reported end-user issues and track them in the ticketing tool
  • Will work with various IT support teams inside the company on user related queries
  • Is ready to act as a point of contact for internal users of the bank to support technology related issues and queries
  • Will support documentation publishing to assist staff with requests for information and provide staff training if required

Requirements

  • Excellent verbal and written communication skills
  • Fluent in German and English
  • Knowledge on Windows operating system usage and basic settings
  • Good analytical skills
  • Flexible and able to respond to change
  • Solutions focused with a can-do attitude
  • Ambitious and innovative approach to daily tasks
  • Demonstrate high level of customer focus
  • Keen in using modern business technologies
  • Strong researcher and problem solver
  • Nice to have experience in corporate environment

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Mentoring programs with experts that will help you to grow
  • Discount on Apple products up to 10%
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted

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