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Senior Application Support Engineer Kyiv, Ukraine or Remote

Senior Application Support Engineer Description

Job #: 65703
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


Our client is US leading provider of business information and analytics. It is a global company with proven experts in areas like risk assessment, underwriting support, investment, and marketing decisions, preventing fraud, and business performance improvement in daily operations.
We are looking for an Application Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install and configure applications and programs.
Application Support Engineer responsibilities include resolving customer-specific .NET applications issues, configuring multiservice web .NET applications, upgrading, and configuring Windows and 3rd party components. Also, the job included creating SQL queries for data extracts from MS SQL server and finding issues in the data tables.
Working hours are 12x5 coverage with 2 shifts 7-16 and 11-20 Kyiv time. There is a weekend on-call shift (2x12 hrs.) once per 1,5 months.


  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues
  • Perform software releases and data updates for customer’s systems
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Monitoring production systems to ensure that IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals


  • Proven work experience as Application Support Engineer, Windows Support Engineer, or similar role
  • Hands-on experience with Windows environments
  • Good knowledge of the Microsoft SQL Server - candidate should be able to write SQL queries and understand how MS SQL servers’ components work
  • Good knowledge of the MS IIS – be able identify problems and configure servers
  • Base knowledge of the web applications technologies (HTML, SSL, REST/SOAP, etc.)
  • ITIL v.3 (incident, change and problem management)
  • Ability to diagnose and troubleshoot technical issues
  • Good understanding of administrating Windows Servers systems
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Intermediate or higher English level, both spoken and written (B1+) (to be able to speak to US team and customer service managers)

Nice to have

  • Experienced in maintenance, support and data migration area
  • Experience with SOAP UI or similar testing products
  • Ability to read and understand web .NET applications
  • Hands-on experience with PowerShell programming

We offer

  • Competitive compensation depending on experience and skills
  • Individual career path
  • Unlimited access to LinkedIn learning solutions
  • Social package - medical insurance, sports
  • Compensation for sick lists and regular vacations
  • English classes with native speakers (certified English teachers)
  • Flexible work hours

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