Cloud Support Network Specialist (Chinese) Tokyo, Japan
Cloud Support Network Specialist (Chinese) Description
Job #: 58887DESCRIPTION
We are looking for an experienced Cloud Support Network Specialist (Chinese) in our Tokyo office to make our team stronger.
We Value
Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.
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Responsibilities
- Provide technical assistance and support as part of a global 24x5-support organization
- Work closely with engineers and product managers to improve the product and make our customers successful
- Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
Requirements
- At least 3+ years’ experience as a Systems Admin or a Network Engineer
- Native Chinese Language
- English at Business Proficiency Level
- Strong knowledge of Linux/UNIX and Windows Server
- Familiarity with multi-tasking and multi-processing
- Capable to setup monitoring, conduct performance audit and performance optimization
- Strong understanding of administration (user accounts, permission models, access control)
- Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
- Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
- Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
- Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
- Familiarity with container’s networking implementations
- Experience troubleshooting with network troubleshooting tools (traceroute, iperf, TCP route), and at identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules and connectivity, etc.)
- Experience troubleshooting Linux performance (CPU, memory, I/O)
- Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
- Familiarity with SQL and cloud computing
- Strong business ownership and customer focus
Nice to have
- Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc
- Familiarity with BigQuery, Cloud Storage and CloudSQL
- Coding ability in one or more languages (Java, Python, C++, etc.)
- Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.)
- Experience in deploying and managing distributed systems and clusters
- Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
- Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement
We offer
- Friendly team and enjoyable working environment
- Work-life balance and flexible schedule
- Online training library, mentoring, career development and potential partial grant of certification
- Unlimited access to LinkedIn learning solutions
- Referral bonuses
- Compensation for sick leave and paid time off
- Opportunities for self-realization