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Cloud Support Data Specialist (Japanese) Tokyo, Japan

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Cloud Support Data Specialist (Japanese) Description

Job #: 58885


We are looking for an experienced Cloud Support Data Specialist (Japanese) in our Tokyo office to make our team stronger.

We Value

Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.


  • Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and Machine Learning and related services
  • Provide technical assistance and support as part of a global 24x7-support organization. Agent must be willing to work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Follow notification and escalation procedures
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions


  • 3+ years’ experience fully as either technical support or a developer in big data and machine learning services
  • Understanding Cloud technology such as AWS, Google Cloud, Azure
  • Ability to read and understand code, able to write code to reproduce customer problems
  • Strong research, analytical and problem-solving skills
  • Familiar with REST API, Git and machine learning framework such as scikit-learn
  • Familiar with SQL and relational database concepts
  • Firm understanding of programming (Java, etc.) and scripting languages (Python, etc.)
  • Experience with Big Data architectures and technologies and BI solutions
  • Business level English skill (B1+)
  • Japanese Native Level or JLPT N1 Language skills

Nice to have

  • Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.)
  • Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
  • Experience with any ML library (pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
  • Experience with the popular technologies in the machine learning/big data ecosystem
  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with PaaS and IaaS technologies

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

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