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IT Infrastructure Support Engineer Austin, TX, USA

IT Infrastructure Support Engineer Description

Job #: 57744
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description


We are looking for an IT Infrastructure Support Engineer speaking Chinese language to join our growing team and help generate solutions to address and meet various requirements and needs. Currently, we are working on a 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

What You’ll Do

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x7-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues

What You Have

  • BS degree in an associated field or other advanced certification along with equivalent experience
  • At least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
  • Chinese Language (Mandarin) at C1-C2 levels
  • Strong knowledge of Linux/UNIX and Windows Server
  • Familiarity with shell scripting
  • Familiarity with multi-tasking and multi-processing
  • Capable to setup monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control)
  • Experience troubleshooting Linux performance (CPU, memory, I/O)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
  • Familiarity with SQL
  • Familiarity with cloud computing
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
  • Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
  • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
  • Familiarity with container’s networking implementations
  • Strong business ownership and customer focus

Nice to have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Familiarity with BigQuery, Cloud Storage and CloudSQL
  • Coding ability in one or more languages (Java, Python, C++, etc)
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc)
  • Experience in deploying and managing distributed systems and clusters
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc)
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute to process improvement

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 200425055

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