Service Desk / Cloud Billing Specialist (Korean) Tokyo, Japan

Responsibilities

• Provide timely resolution of client inquiries as the point of contact for cloud customers including billing, trials and cancellations
• Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience

Requirements

• Strong troubleshooting/problem solving skills
• Excellent customer service skills
• Ability to prioritize and multitask work
• Basic understanding of Cloud technology
• Ability to perform job functions under stress and pressure
• Strong verbal and written communication skills and analytical skills
• Commitment to document solutions and knowledge gaps as identified
• Work experience for local customers is preferred
• Business level English skill (B1+)
• Fluent Korean communication skills

Nice to have

• Ability to understand the overview of cloud platform products within cloud technologies
• Experience with finance and invoice
• BA/BS degree preferred. Prior customer support experience for more than couple of years, preferably in Enterprise software
• Experience working on central helpdesk teams
• Japanese Business Level or JLPT N1 Language skills

We offer

• Friendly team and enjoyable working environment
• Work-life balance and flexible schedule
• Online training library, mentoring, career development and potential partial grant of certification
• Unlimited access to LinkedIn learning solutions
• Referral bonuses
• Compensation for sick leave and paid time off
• Opportunities for self-realization