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Senior Business Application Support Analyst with AEM Wroclaw, Poland or Remote

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Senior Business Application Support Analyst with AEM Description

Job #: 57442
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Senior Business Application Support Analyst with AEM for our Wroclaw office.


Our client is one of the largest investment banks in the world.

Group Technology is responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm. IT supports the whole of the Customer across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management.

You’ll be working in the TOC team in Nashville location. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management.


  • Perform as the application support analyst to provide hands on onboarding of AEM Adobe US platform. AEM US is the strategic forms management platform as part of the transformation program to reduce dependency outside the US
  • Participate/conduct bank’s “Permit-to-Operate” technical readiness criteria process for multiple key components as part of transition of strategic platform into production
  • Ensure production stability and availability for key operational business processes
  • Handle incident escalation and management
  • Face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams
  • Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams
  • Drive process improvement initiatives alongside global production support projects
  • Create and maintain written procedures and make available for audit or management review
  • Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders
  • Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure
  • Display strong analytical, problem-solving and synthesizing skills (i.e. ability to troubleshoot and figure problems out)


  • Experience in application support (5+ years)
  • General knowledge of client, operations, account and data distribution applications & technologies
  • Demonstrated working experience with Adobe AEM, Websphere, Unix, Oracle
  • Good understanding and work experience of Java Frameworks (Struts, Spring etc.)
  • Performance optimization and scalability in AEM; understanding of AEM Security model with understanding of SSO
  • Experience in Java/J2EE, JMS, SFTP connectors, monitoring tooling is a plus
  • Experience in the Finance or Banking Industry preferred
  • Ability to solve complex issues (covering both technical and business areas)
  • Experience in ITIL Service Processes (incident, problem, release and event management)
  • Solid technical and presentation skills
  • Highly refined and professional in verbal and written communications
  • Excellent & proven Incident management and organization skills
  • Evidence of being able to work in a dynamic and stressful environment
  • Experience with capacity planning, scalability, performance, load testing
  • Understanding of and ability to invoke web services - REST (JSON/XML), SOAP (with WSDL)
  • Ability to work closely with the client members of the team and SMEs

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted
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