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Senior Account Manager (Insurance / FS) London, UK

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Senior Account Manager (Insurance / FS) Description

Job #: 53536
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


Are you passionate about technology and its application in Financial Services? Are you customer-focused and enjoy delivering innovative digital solutions to clients? Do you have an eye for detail, while being able to keep sight of the bigger picture?

Then you have an opportunity to work with the best-in-class engineering and design teams as an ‘Senior Account Manager’ to Manage relationships across our Financial Services Business Unit.

Come and join EPAM where Engineering is in our DNA.

JOB OVERVIEW


EPAM recruits exceptionally talented people who have a passion for and take pride in their work, they are perfectionists in what they do. With rapid growth across all sectors, we are recruiting new Senior Account Manager to oversee management of EPAM clients’ relationships within the UK Financial Services business unit (which includes both payments, insurance, and banking customers).

The Account Manager will be accountable for the overall growth, profitability and client satisfaction within their portfolio. They will support the Business Development function as they secure new logos which will be additive to the AM portfolio, and will partner with our delivery management function to ensure the ongoing services are delivered to spec, time and budget.

Responsibilities

  • Co-ordinate the preparation of customer proposals and statements of work
  • Preparation and ownership of the Account Plan and long-term strategy, forming a deep understanding of your client and the market in which they operate
  • Accountable for PnL within portfolio
  • Participates in new business development
  • Deliver customer projects successfully in collaboration with EPAM delivery management
  • Manage customer expectations and relationship
  • Ensure that projects are delivered in line with EPAM process and methodologies
  • Address customer issues during an engagement
  • Make sure that the customer executes their responsibilities on the engagements
  • Identify and manage engagement risks and flag major issues early
  • Participate in overall project management, time estimation, and resource scheduling
  • Oversee engagement revenue and resource forecasts
  • Oversee engagement milestones, timesheets and billing information
  • Oversee the preparation of the weekly/monthly engagement reports
  • Oversee the estimations on time frames, quality and quantity of resources required to successfully implement projects; develops project plan incorporating all project variables
  • Establishes criteria concerning deliverability, performance, maintenance, design and costs
  • Assist in analyzing client processes through needs analysis and recommending new business models, workflows, or innovative solutions
  • Contribute to and manage engagement and process improvements
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
  • Occasional mentoring of peers, including making sure that the offshore and onsite project team undertakes their duties effectively
  • Travel to client sites and nearshore delivery centres as required

Requirements

  • Hunger to consultatively sell new services, with a demonstrated track record of over delivery against targets
  • Deep understanding of the Financial Services industry. Ability to consult CXO level stakeholders on trends & opportunities with Digital, Business & Technology transformation
  • Senior Account Management experience within Banking and Finance Services industry (ideally Insurance) and experience managing and working with offshore application development teams (preferably Eastern Europe)
  • 5+ years of outsourcing account/delivery management
  • Strong understanding of software development, business consultancy and design
  • Excellent communication, presentation, organizational, and planning skills are necessary
  • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment
  • Minimum of a Bachelor’s degree, MBA or equivalent business experience preferred

We offer

  • We offer a range of discretionary benefits from time to time, including
  • Group personal pension plan, life assurance and income protection
  • Private medical insurance, private dental care and critical illness cover
  • Cycle scheme and season ticket loan
  • Employee assistance program
  • Gym discount, Friday lunch, on-site massage and social events
  • 1 day off for your wedding and baby basket
  • Tech purchase scheme
  • Unlimited access to LinkedIn learning solutions
  • Some of these benefits may be available only after you have passed your probationary period

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