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Director, Account Management Boston, MA, USA

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Director, Account Management Description

Job #: 53533
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Account Management – Pharmacy. Scroll down to learn more about the position’s responsibilities and requirements.
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What You’ll Do

  • Create business strategies to successfully achieve client business goals:
    • Be a Consultative Account Manager or Client Partner for Drug Distribution, Pharmacy and Clinical Labs portfolio
    • Leverage your Industry Knowledge, Experience and thought leadership to envision and create future roadmap of products and services in the Pharmaceutical Distribution, Supply Chain, Pharmacy Management, Clinical Laboratory space
    • Serve as an expert consultant in business and technology transformation across the broad range of products and services that our clients sell including drugs, medical supplies, devices and equipment, software and technology to community and chain pharmacies, clinics and labs, hospitals, physicians
    • Have a strong perspective of industry solutions at the intersection of people, process and technology. Stay abreast of current and emerging trends, unique opportunities and challenges in the market/geographies in which our clients operate, and how those affect clients’ business and initiatives
    • Serve as the engagement architect, work directly with client’s business (product, marketing, operations etc.,) and IT teams to position EPAM for success
    • Exploit EPAM’s existing strengths, create new capabilities required for EPAM to be recognized as the primary driver of digital transformation that our clients need to deliver to their clients. Bring strong background and track record in the new drivers of transformation – Digital, Experience, Cloud, Analytics, etc
    • Develop and Execute Account Plans for growth, delivery excellence, client satisfaction and employee satisfaction
  • Develop and oversee delivery approaches:
    • Work closely with project/program management to ensure successful delivery through an integrated delivery model
    • Ultimately responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
    • Serve as the Engagement owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
  • Build successful relationships:
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
    • Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders
    • Deliver on EPAM’s growth and performance objectives
    • Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
    • Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets
    • Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals

What You Have

  • 10+ years of experience in P&L, Sales, Account Management roles
  • 10+ years of experience working-in and/or consulting for the Pharmaceutical Distribution, Supply Chain, Pharmacy, Clinical Labs industry
  • 5+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end IT professional services
  • Strong Knowledge of Community and Chain Pharmacy, Drug Distribution, Specialty Drugs, Compliance, Regulatory and Clinical aspects associated with the industry segment
  • Experience and ability to sell software engineering services (cloud, analytics, digital engagement, etc.)
  • Executive Presence, Exceptional leadership/management skills, Excellent Oral and Written communication skills, Confident Presentation skills
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
  • Strong problem solving and creative thinking abilities
  • Experience in managing and monitoring performance metrics across large scale accounts and account portfolios
  • Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Track record of leading teams
  • Proven ability to manage client engagements under high stress to successful completion
  • Sound business acumen; strategic skills; common sense
  • Effectively manages up and down
  • Strong negotiation skills
  • Bachelor’s degree or higher

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 182494628

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