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Communications Support Specialist / Writer USA

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Communications Support Specialist / Writer Description

Job #: 51351
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are sharp, driven and inquisitive. You are not afraid to take risks and grow by learning from mistakes. You let your voice be heard and love a good challenge. If this sounds like you, this could be the perfect opportunity to join EPAM as a Communications Support Specialist / Writer. Scroll down to learn more about the position’s responsibilities and requirements.

What You’ll Do

  • Assist in day-to-day tasks related to drafting canned responses (CRs) and updating existing CRs (create drafts / copy edit / review proposed drafts of policy enforcement CRs and appeals CRs)
  • Manage CR requests through internal tool; work with stakeholders to complete requests
  • Review requested updates & seek clarification if necessary
  • Draft in internal tool
  • Submit translation request (if needed)
  • Notify team to sync content for final publishing in Mentor tool
  • Ensure language consistency, tone, accuracy of content, accuracy of policy and appeal links in CRs
  • Support QA testing of new CRs sent through Mentor staging environment
  • Support special comms projects and launches (e.g. policy launches, internal changes, etc)
  • Manage localization requests
  • Deliver content & complete CR requests based on priority:
    • P0 - same day
    • P1 - 2-4 business days
    • P2 - 5-14 business days
  • Maintain / update CR mapping sheets
  • Monthly content freshness audit

What You Have

  • Strong command of English language, grammar, editorial skills (Advanced)
  • Comfortable with internal company tool and applications
  • Communications with stakeholders (Intermediate)
  • Some HTML knowledge (Beginner/Intermediate)

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

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