TSE - Network Engineer (Agent)

Mexico City, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a TSE - Network Engineer (Agent). Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google VPC Network, Load Balancing, DNS, CDN and related services;
  • Provide technical assistance, support and architectural advice to customers as part of a global 24x5-support organization;
  • Work closely with engineers and product managers to improve the product and make our customers successful;
  • Change requests and incident ticket handling for the remaining Infrastructure Teams (Incident Management, Problem Management, and Change Management);
  • Provide technical and architectural support to customers using Cloud Platform products, solutions, and APIs;
  • Follow notification and escalation procedures;
  • Follow standards for communications with business involving operational issues and reviews;
  • Do comfortable shifts;
  • Support 24X7 (two shifts);
  • Work in customer offices.

Requirements

  • At least 5 years’ experience fully as Networking Engineer or a combination of Networking and SysAdmin;
  • Strong knowledge of Linux/UNIX and Windows Server;
  • Strong knowledge of web and mail protocols (HTTP, TLS, SMTP, etc.);
  • Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB;
  • Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing;
  • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN);
  • Experience with shell scripting;
  • Familiarity with multitasking and multiprocessing;
  • Familiarity with container’s networking implementations;
  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.);
  • Capable to set up monitoring; conduct performance audit and performance optimization;
  • Strong understanding of administration (user accounts, permission models, access control);
  • Experience troubleshooting with network troubleshooting tools (traceroute,iperf,tcproute), and at identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules and connectivity, etc.);
  • Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace);
  • Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies;
  • Provide tactical vision. Expected to be self-managing, take technical responsibility for a subsystem or a whole project, work without supervision and test his work thoroughly using test cases;
  • Familiarity with SQL;
  • Familiarity with cloud computing;
  • Strong business ownership and customer focus.

Nice to have

  • Familiarity with BigQuery, Cloud Storage and Cloud SQL;
  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality;
  • Coding ability in one or more languages (Java, Python, C++, etc.);
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.);
  • Experience in deploying and managing distributed systems and clusters;
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement;
  • Coding ability in one or more languages (Java, Python, C++, etc.).

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.

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