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TSE - Infrastructure Engineer

  • Mexico City, Mexico
  • hot
Job #: 35176
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a TSE - Infrastructure Engineer. Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

  • Drive continuous quality improvement through strategy, quality management systems and metrics for measurable results to achieve customer delight
  • Build and promote a quality-oriented culture in the organization, through innovative quality infrastructure, communications, awareness programs, and training
  • Formulate process framework, implement and ensure conformance/compliance to the organization's Quality Management System in alignment with corporate/industry standards
  • Strategize, plan, facilitate and conduct audits, analyze audit findings, suggest actions to improve quality of products and services, and track closures
  • Play a key role in designing of the quality strategy and ensure that all areas of the business unit perform to the defined standards
  • Create and define metrics strategy, consolidate various metrics parameters, analyze trends, identify/develop corrective/preventive actions plans to influence improved business performance, and customer satisfaction
  • Manage the QA team performance in a service desk; provide adequate training, coach, counsel and motivate the team
  • Work in architecture, definition, facilitation and implementation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards/models, for a service desk
  • Do comfortable shifts
  • Support 24X7 (two shifts)
  • Work at customer offices

Requirements

  • Understanding of Web technologies and protocols such as HTTP(S), TLS, cookies, SSO, DNS, HTML:
    • Knowledge of HTTP protocol specifications, such as request methods, response codes, contents and meaning of HTTP request and response headers (including cookies). Able to analyze HAR/network capture and explain its logical flow
    • Knowledge of the concepts of TLS - able to explain the flow of a TLS connection, encryption principles, ciphers, the role of the Certificate Authority, Certificate Authority Chain. Capable of simulating a TLS connection using common command line tools (e.g. OpenSSL)
    • Understanding of SSO as implemented on HTTP layer (at least ability to design the system based on their protocol and encryption knowledge)
    • Understanding of DNS: recursive domain name resolution, most common record types, transport protocols used
    • Capable of reading basic HTML code, able to identify portions of the code responsible for a specific page element
  • Solid OS knowledge for either Windows or Linux systems:
    • Knowledge of OS resource (CPU, memory, disk, network) managing tools and resources
    • Capable of performing basic OS management and troubleshooting tasks (firewall configuration, scripting and automation, user management, performance monitoring)
    • Able to troubleshoot OS performance and reliability issues (CPU, network, RAM, disk) using common tools (top, iostat, strace for UNIX, procmon, registry editor, group policies for Windows)
    • Fully aware of file system design and security concepts (permissions model for UNIX and Windows, inodes in Linux, soft-and hard links for Linux and Windows)
    • Fully knowledgeable of OS permissions (root vs unprivileged resources and network access, sudo, setuid/setgid for UNIX, UAC for Windows)
  • Basic coding ability in one or more of the following: Java, C, C++, .NET, Python, Bash, Perl, JavaScript:
    • Able to read example code, identify potential issues or test cases
    • Knowledgeable of common variable types and data structures (arrays, lists, hash tables)
    • Strong customer facing skill in English
  • Bachelor's degree in Computer Science, a related technical field (preferred), or equivalent practical experience (required)

Nice to have

  • Experience in technical support, professional services, engineering, sustaining engineering, or systems engineering
  • Extensive networking knowledge
  • Knowledge of the entire OSI stack, knows which protocol relates to which layer
  • Able to explain the fundamentals of TCP/IP - IP packet headers, the meaning of most important header contents (source/destination IP, protocol)
  • Able to explain IPv4 and IPv6 addressing, including network masks
  • Can clearly explain the differences between TCP and UDP and specific use cases for these, protocols (justifying those)
  • Knowledge of basic routing protocols (RIP, OSPF, BGP), knowledge of the concept of an Autonomous System and how the Internet operates
  • Capable of configuring Firewall and NAT for multiple protocol types
  • Knowledge of the foundations of IP telephony (SIP, XMPP, RTP)
  • Advanced Email, Anti-spam and account security knowledge
  • Knowledge of SMTP and IMAP protocols (able to use telnet to send/receive email)
  • Knowledge of common anti-spam technologies (can implement SPF, DKIM, DMARC if requested), aware of basic ML-based anti-spam technologies
  • Can provide examples of common phishing vectors, tools to reduce the risks of unauthorized data access

We offer

  • Career plan and real growth opportunities
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus)
  • Personal insurance: Life, Major medical expenses with dental & visual coverage
  • 13 % employee savings fund
  • Grocery coupons (added to the monthly benefits once the probation period has been passed)
  • 10 vacations days plus 2 floating days
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

Dobrý den! Jak vám můžeme pomoci?


Kde nás najdete

  • Austria

    • Vienna

      Nottendorfer Gasse 11,
      1030 Wien
      Austria 

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  • Bulgaria

    • Sofia

      69 Bulgaria Blvd.,
      Infinity Tower,
      1404 Sofia
      Bulgaria

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      P: +359-700-20-273
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    • Prague

      City Tower building,
      Hvezdova 2b,
      Prague 4
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      P: +420 22 888 28 23
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    • Frankfurt am Main

      Franklinstrasse 56, 
      60486 Frankfurt am Main,
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      P: +49-69-31019090
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    • Budapest

      Corvin Offices I.
      Futó street 47-53,
      Budapest, H-1082
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      P: +36-1-327-7400
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      Bethlen Street 3-9,
      Debrecen, 4026
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      P: +36-52-999-485 / 45050
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      Felső Tisza-Part 25,
      Szeged, 6723
      Hungary

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      P: +36-62-808-013
      F: +36-62-550-655
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    • Dublin

      Alexandra House,
      The Sweepstakes,
      Ballsbridge, Dublin 4,
      D04 C7H2
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      P: +353-(0)-1-631-9280
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    • Delft

      Delftechpark 37j
      2628 XJ Delft
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      The Base B
      Evert van de Beekstraat 104
      1118CN Schiphol
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    • Gdańsk

      Al. Grunwaldzka 472E
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      Chorzowska Str. 148
      40-101 Katowice
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      Opolska Str. 114
      31-323 Kraków
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      Al. Jana Pawła II 23,
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      00-854 Warszawa
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      Ul. Piotra Skargi 1,
      Budynek A,
      50-082 Wrocław
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    • Malaga

      Avenida Imperio Argentina num. 19-21,
      2º Planta, Oficina 2E,
      29004, Malaga
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    • Göteborg

      Lilla Nygatan 2,
      411-09 Göteborg
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      P: +46-85-250-06-98
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      Kungsgatan 50,
      111 35, Stockholm
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    • Glattpark

      Boulevard Lilienthal 2,
      8152 Glattpark (Opfikon)
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      P: +41-43-500-21-49
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    • Dnipro

      17A Volodymyra Monomaha Street,
      49000 Dnipro
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      P: +380-56-790-5651
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      33G 23 Serpnya Street,
      61072 Kharkiv
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      P: +380-57-728-06-22
    • Kyiv: Registered office

      28 Fizkultury Street,
      03150 Kyiv
      Ukraine

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      P: +380-44-390-5457
      F: +380-44-390-0861
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      14B Kudryashova Street,
      03035 Kyiv
      Ukraine

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      P: +380-44-390-5457
      F: +380-44-390-0861
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      45 O.Stepanivny Street,
      79018 Lviv
      Ukraine

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      P: +380-32-242-4642
      F: +380-44-390-5458
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      51 Ovodova Street,
      21000 Vinnytsia
      Ukraine

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      P: +380-432-551-294 +380-432-551-275
      F: +380-432-551-293
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    • Ottawa

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      ON K1S 1N4, Ottawa
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      Suite 400,
      ON M2N 6L4, North York,
      Toronto
      Canada

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      P: +1-416-591-4004
      F: +1-416-595-1551
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      Periférico Sur #8110,
      Col. El Mante
      45609 Tlaquepaque, Jalisco
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      P: +52-33-462-400-98
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      41 University Drive,
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      Newtown, PA 18940
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      One Mifflin Place,
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      P: +1-267-759-9000
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      Suite 350,
      Los Angeles, CA 90025
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      465 Fairchild Dr,
      Building B,
      Suite 221,
      Mountain View, CA 94043
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      24 West 25th Street,
      5th Floor,
      New York, NY 10010
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      9th Floor,
      Philadelphia, PA 19102
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      Suite 308,
      San Francisco, CA 94108
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      7901 Jones Branch Drive,
      Suite 400,
      McLean, VA 22102
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    • Sydney

      31 Highgate Cct
      Kellyville NSW 2155

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      P: +61-28-310-82-72
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    • Guangzhou

      Unit B01, 23/F,
      Yuexiuxinduhui Building,
      No. 236, 6th Zhongshan Road,
      Yuexiu District, Guangzhou,
      China 510180

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    • 广州

      中国广州市越秀区
      中山六路236号
      越秀新都会大厦中座 23楼 B01室
      邮编510180

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      Room B509, 5th Floor,
      48 Weihai Road,
      Huangpu District, Shanghai,
      China 200000

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      P: +86-21-53080606
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      上海市黄浦区
      威海路48号
      5楼B509室
      邮编200000

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      P: +86-21-53080606
    • Shenzhen

      3/F, Block 5, Vision Shenzhen Business Park,
      9th Gaoxin South Road, 
      Shenzhen Hi-tech Industrial Park,
      Nanshan District, Shenzhen,
      Guangdong, China 518057

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      P: +86-755-36899008
    • 深圳

      中国广东省深圳市
      南山区高新南九道
      威新软件园5号楼3楼
      邮编518057

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      P: +86-755-36899008
    • Suzhou

      Building 12, Creative Industrial Park,
      328 Xinghu Street,
      Suzhou Industrial Park,
      Suzhou, China 215123

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    • 苏州

      中国江苏省苏州市
      苏州工业园区星湖街328号
      创意产业园内12号楼
      邮编215123

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  • Hong Kong

    • Hong Kong

      198 Wellington Street,
      17F, Central
      Hong Kong

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      P: +852-5808-6018
  • India

    • Hyderabad

      10, 11 & 12th Floors,
      Salarpuria Sattva Knowledge City,
      Plot No. 2, Phase - 1,
      Survey No. 83/1,
      Raidurgam Village,
      Serilingampally Mandal,
      Hyderabad, Telangana - 500081
      India

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      P: +91-40-47979900
    • Pune

      SmartWork Business Center Pvt Ltd,
      Suite 8, Level 1,
      West Wing, Nyati Unitree,
      Samrat Ashok Road,
      Yerwada, Pune - 411006,
      Maharashtra
      India

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      P: +91-20-4913-6025
  • Japan

    • Tokyo

      Floor 1-10-11
      Shibadaimon Centre Building 10th
      Shibadaimon Minato-ku
      Tokyo 105-0012
      Japan

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      P: +81-03-6880-9198
      F: +81-03-6880-9201
  • Singapore

    • Singapore

      5 Shenton Way
      UIC Building, #10-01,
      Singapore (068808)

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      P: +65-6911-6888
  • United Arab Emirates

    • Dubai

      EPAM Systems FZ-LLC
      Dubai Branch,
      Building 16, Office 241,
      Dubai Internet City,
      PO Box 501929, Dubai
      United Arab Emirates

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      P: +971-4-568-3569
  • Armenia

    • Yerevan

      15 Khorenatsi Street,
      Elite Plaza Business Center,
      0010 Yerevan
      Armenia

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      P: +374-10-60-00-65
  • Belarus

    • Brest

      6A Masherov Avenue,
      224030 Brest
      Belarus

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      P: +375-162-52-5268
      F: +375-162-50-9888
    • Gomel

      80 Rechitsky Avenue,
      246012 Gomel
      Belarus

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      P: +375-17-389-0100, ext. 54079
      F: +375-232-70-50-31
    • Grodno

      87B Gorkogo Street,
      230005 Grodno
      Belarus

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      P: +375-17-389-0100, ext. 69011
    • Minsk

      1/1 Academician Kuprevich Street,
      Suite 110,
      220141 Minsk
      Belarus

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      P: +375-17-389-0100
      F: +375-17-268-6699
    • Mogilev

      19 Cosmonaut Street,
      Suite 510,
      212009 Mogilev
      Belarus

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      P: +375-17-389-0100, ext. 1001
    • Vitebsk

      11-a Stroitelei Avenue,
      Suite 311,
      210032 Vitebsk
      Belarus

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      P: +375-17-389-0100, ext. 54433
  • Kazakhstan

    • Astana

      8 Auezova Street,
      Office B,
      010000 Astana
      Kazakhstan

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      P: +7-7172-475-970
      F: +7-7172-688-774
    • Karaganda

      58/3 Ermekova Street,
      100009 Karaganda
      Kazakhstan

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      P: +7-7212-93-01-01 +7-7212-93-01-00
  • Russia

    • Moscow

      9th Radialnaya Street,
      Building 2,
      115404 Moscow
      Russia

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      P: +7-495-730-6362
      F: +7-495-730-6361
    • Izhevsk

      150 V. Sivkova Street,
      426000 Izhevsk
      Russia

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      P: +7-3412-27-13-37
    • Nizhny Novgorod

      30 Poltavskaya Street
      603089 Nizhny Novgorod
      Russia

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    • Ryazan

      16 Gogolya Street,
      390035 Ryazan
      Russia

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      P: +7-4912-55-99-10
    • Saint Petersburg

      22/2 Zastavskaya Street,
      MegaPark,
      196084 Saint Petersburg
      Russia

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      P: +7-812-611-1094
      F: +7-812-611-1094
    • Samara

      21 Michurina Street,
      443110 Samara
      Russia

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      P: +7-846-200-0970
    • Saratov

      37 Tankistov Street,
      410019 Saratov
      Russia

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      P: +7-8452-692-981
    • Sergiev Posad

      7 Akademika Silina Street,
      141313 Sergiev Posad
      Russia

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      P: +7-496-547-11-39
      F: +7-496-547-11-39
    • Togliatti

      31E Yubileynaya Street,
      445037 Togliatti
      Russia

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      P: +7-495-730-6360, ext. 47650
    • Tver

      8 Kolodkina Street,
      170002 Tver
      Russia

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      P: +7-4822-630-070 +7-4822-630-071 +7-4822-630-072
      F: +7-4822-630-073