Director of Account Management

Boston, MA, USA

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director of Account Management. Scroll down to learn more about the position’s responsibilities and requirements.

We are currently looking for a Director of Account Management to join our fast-growing Boston area team. The ideal candidate will have a thorough understanding of and background in IoT and act as a subject-matter expert for EPAM and our clients and a background in both account management and product management but we are willing to be flexible with one over the other for the right candidate.

Responsibilities

  • Drive product and architecture requirements with multiple businesses to achieve their goals of digitizing their products;
  • Create business strategies to successfully achieve client business goals:
    • Act as the lead with clients, internal teams and BU Heads/Sales Leads;
    • Align with other EPAM account managers and senior leadership to co-develop/support account plans and strategies for delivery, growth, and client satisfaction;
    • Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position EPAM for success;
    • Understand the intersection between technology, customers, and business; serve as an expert consultant leading business Transformation/product strategies and roadmaps;
    • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives;
    • Work closely with project/program management to ensure successful delivery through an integrated delivery model;
    • Be responsible for shaping solutions and properly scoping/pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase;
    • Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies;
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio.
  • Deliver on EPAM’s growth and performance objectives:
    • Support sales/pre-sales activities by acting as the IoT lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close/sign new deals.

Requirements

  • 10+ years of demonstrated track record of developing and growing client relationships;
  • 5+ years of leading teams that are delivering end-to-end solutions as it pertains to IoT;
  • Experienced with delivering complex solutions in digital and IoT;
  • Any familiarity with electrical supplier market is a plus but not needed;
  • Fluent in client and cloud-based IoT solutions;
  • Comfortable with driving architecture and product direction on multiple IoT platforms;
  • Familiar with real-time and mission critical applications;
  • Proven experience with bringing new products to market in emerging industries;
  • Strong problem solver and creative thinker with gravitas;
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team;
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios;
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills;
  • Strong IoT knowledge or experience with particular emphasis on strategy, consulting, team management and product development;
  • Strong interpersonal and communication skills.

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