Service Manager

Basel, Switzerland

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Service Manager for our Basel office to make the team even stronger.

The main responsibility of the Service Manager is to communicate with our client company’s stakeholders, IT, other parties involved, and ensure that service team has clear priorities, access rights, information needed to deliver the service.

Responsibilities

  • Support approximately 23 applications (there is a plan for decommission of a part of them);
  • Migrate on-premise applications in the AWS cloud;
  • SME Support tools\practices:
    • ServiceNow;
    • ITIL.
  • Applications based on the following technologies:
    • Linux\Windows;
    • .NET/IIS;
    • Tomcat;
    • MSSQL\Oracle 11,12;
    • Veeva Vault;
    • AWS.

Requirements

  • Prior ASM or deputy experience preferred;
  • Clear communication (verbal & written);
  • Customer & quality focused;
  • ITSM experience;
  • Systems analysis experience;
  • Experience with team tools such as Jira, Confluence & Jive;
  • Experience with reporting tools such as Spotfire;
  • Logistics and/or compliance systems experience.

We offer

  • Experience exchange with colleagues all around the world;
  • Competitive compensation depending on experience and skills;
  • Regular assessments and salary reviews;
  • Develop integration modules for interacting with new systems and applications;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Corporate and social events;
  • Please note that any offers will be subject to appropriate background checks;
  • We do not accept CV from recruiting or staffing agencies.

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