Senior Program Manager

New York, NY, USA

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Senior Program Manager for our New York, NY office to make the team even stronger.

As a Program Manager, you will facilitate the evaluation and understanding of our client's current needs. You will be responsible for overseeing pieces of delivery such as timelines, requirements gathering, analysis and documentation, process mapping, establishing governance practices and outlining the scope of the digital program. The Program Manager is responsible for all activities across multiple teams, internal, external and client.


  • Manage delivery and projects for a high touch retail client of ours exercising your expertise in ecommerce and/or retail;
  • Evaluate the current state of client's digital project, program and portfolio practices;
  • Manage day to day operations for large scale program teams including external vendors and partner organizations;
  • Coordinate complex project plans, identifying and capturing dependencies and deliverables, tracking teams against the plan;
  • Host regular meetings to gather and communicate status, plan changes;
  • Manage concise definition of scope across the entire program;
  • Define and lead communication activities to create transparent reporting and escalation structures;
  • Define and adjust processes to effectively integrate diverse teams ranging from no process infrastructure to established and mature PMOs;
  • Create and maintain documentation relevant to the management of the program and associated projects;
  • Understand primary business objectives, articulating and implementing associated metrics and measurement and reporting processes;
  • Identify and gather input from stakeholders to define and clarify requirements;
  • Work with the client and Account Management teams on planning against a roadmap;
  • Work with Project Management to define an actionable plan to achieve the desired business results;
  • Travel to client and partner sites to conduct program management responsibilities.


  • 5-10 years of program, project or delivery management experience with projects of at least 1 million dollars;
  • Extensive experience in one or both of the following areas: Ecommerce Retail Digital Consulting;
  • Experience managing multiple projects as once with touchpoints at various levels within a project;
  • Experience working with different disciplines in order to organize a successful delivery based on EPAM solutions.


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