Client Engagement Director

San Francisco, CA, USA

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Client Engagement Director for our San Francisco, CA office to make the team even stronger.

EPAM is currently looking to add a Client Engagement Director for permanent, full time opportunities to join our team of professionals. Our ideal candidate will act as the Digital Engagement Solution Practice lead with clients, prospects, and EPAM Account Managers, Business Unit Heads and Sales Leaders. The Client Engagement Lead will support in driving new opportunities, create digital business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.

Responsibilities

  • Create business strategies to successfully achieve client business goals:
    • Act as the Digital Engagement lead with clients, internal teams and Business Unit Heads / Sales Leads;
    • Align with EPAM Account Managers and Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction;
    • Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success;
    • Understand the intersection between technology, customers, and business; serve as an expert Consultant leading Digital/Business Transformation/Product strategies and roadmaps;
    • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives.
  • Develop and oversee delivery approaches:
    • Work closely with project/program management to ensure successful delivery through an integrated delivery model;
    • Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase;
    • Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies.
  • Build successful relationships:
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio;
    • Develop effective relationships with key internal executives, Business heads, Solution SME’s, and Sales and Delivery Leaders.
  • Deliver on EPAM’s growth and performance objectives:
    • Drive revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services;
    • Align with EPAM goals and objectives, support company financial goals by achieving revenue and profit targets;
    • Support sales activities by acting as the lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals.

Requirements

  • 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions;
  • Knowledge of technical platforms, business models, subject matter, and trends;
  • Specific vertical industry experience, retail, financial services, health care, travel, etc;
  • Strong problem solver and creative thinker with gravitas;
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team;
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios;
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills;
  • Strong digital knowledge or experience with particular emphasis on user experience and design, strategy, consulting, team management and product development;
  • Strong interpersonal skills;
  • Track record of leading teams;
  • Proven ability to manage client engagements under high stress to successful completion;
  • Sound business acumen; strategic skills; common sense;
  • Effectively manages up and down;
  • Strong negotiation skills;
  • Some interactive agency or B2B background is preferred;
  • Bachelor’s Degree or higher.

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